A couple of weeks ago Anita LaJuett from Pilot Flying J delivered an outstanding presentation about their multidomain MDM program @ Gartner Data and Analytics 2018.
For those of who who missed the presentation, we’re pleased to announce that the slides are now available here.
The “PFJ306” program covers ten different domains of master and was started in late 2016.
A big focus of the program was mastering locations. For PFJ, this included the location of stores, terminals (for both fuel pickup and delivery), and parking spots. This data is supplied to their mobile application “MyPilot,” and supports unique capabilities such as overnight parking reservation. In fact, the parking reservation program, powered by clean location master data, is a great example of how high quality master data can be used to create new sources of revenue for the organization.